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Before contacting us, please check the FAQ section of our website, as you may find the answer to your query there. If you do need to email us, please include your Panelist ID number in the subject heading, as this helps us to deal with your query more quickly.

Normal Helpline Opening Hours

Our Helpline number is 0800 015 3150 and the opening times are 9.30 to 16.30, Monday to Thursday and 9:30 to 15:30 Friday.

If you are unable to get through, please send an email to rmsurveys-helpline@tnsglobal.com and we will reply to you as soon as possible.

Thank you for your patience,

Postal Survey Team