Royal Mail Surveys System
 
FAQ  
 
Technical


Technical:

1 a. When I try to login, I get the following error message: "Incorrect username." What should I do?

The Username cannot be recognised. Please ensure it has been entered correctly and if you are still unable to enter then contact your administrator for assistance

1 b. When I try to login, I get the following error message “Incorrect password” what should I do?

The 'Password' you have entered is incorrect; please ensure it has been entered correctly.If you are still unable to enter the site then please use the forgotten password link

For security reasons your password must be made up of letters and numbers, and at least 8 characters long.

Return to Top 



2. I have forgotten my password?

Click on Forgotten Password, and then enter your e-mail address. You will then be sent an e-mail giving you a new password (the password will be a mixture of characters, letters & numbers). Please use the password given to login. Once you have successfully logged in you can change the password to a more memorable one using the '' Manage My Account '' option.

For security reasons your password must be made up of letters and numbers, and at least 8 characters long.


Return to Top 



3. How do I change my password?

After logging in select 'Manage My Account' on the bar at the top of the screen. From the options list choose Change Password.

For security reasons your password must be made up of letters and numbers, and at least 8 characters long.


Return to Top 



4. How do I change my Username?

You should ONLY do this if your e-mail address changes.
After logging in select 'Manage My Account' on the bar at the top of the screen. From the options list choose Change Username.


Return to Top